She brings extensive expertise across housing management, asset management, repairs and maintenance, building safety, complaints, customer experience, compliance, regulatory assurance, and organisational integration. Tracey is typically engaged by organisations requiring experienced executive leadership, service stabilisation, operational improvement, and support through periods of transformation, growth, or challenge.

Known for her calm and decisive leadership style, Tracey combines strategic oversight with a practical and commercially focused approach. She is recognised for building trusted relationships with boards and leadership teams, identifying organisational priorities quickly, and delivering clear improvement plans that create sustainable outcomes for residents, colleagues, and organisations.

Holding an MSc in Construction Management, he has held multiple Director-level roles and served as Regional Director for two major PLCs, driving excellence in service delivery, compliance, and governance. 

His leadership has steered complex change programmes, enhanced regulatory frameworks, and embedded resilient performance cultures within some of the sector’s most challenging environments. Steve continues to advise boards, executive teams, and operational leaders on policy, strategy, and performance bringing clarity, confidence, and a deep understanding of sector dynamics to every engagement.

He brings a practical, collaborative approach to problem solving, combining technical expertise with a clear understanding of the challenges facing social housing providers. Having worked closely with residents, senior leaders, regulators, contractors and elected members, Paul is known for building positive relationships, providing pragmatic advice and delivering sustainable improvements that enhance safety, compliance and service performance.

As an Associate Consultant, Paul offers extensive experience in building safety, compliance assurance, risk management, service transformation and procurement, helping organisations strengthen governance, improve outcomes for residents and navigate an increasingly complex regulatory environment.

Marks career experience is rooted in regulated, high-risk environments, with a strong track record of delivering successful change and improvement programmes focussed on service recovery, mobilisation, commercial and operational performance, strengthening governance, building positive cultures, maximising productivity and compliance. He has significant experience working with local authorities, ALMO’s, housing associations, and public sector stakeholders, acting as a bridge between boards, executive leadership teams and front-line operations. Mark Completed his MBA in Strategic Leadership at the Sheffield Business School and is a Member of CIOB.

His expertise spans grounds maintenance, cleaning, arboriculture, pest control, winter services and the wider estate services. He advises organisations on the development, transformation and optimisation of direct labour organisations, combining strategic insight with a practical understanding of delivery.

Before moving into consultancy, Steven founded and built one of the housing sector’s largest specialist grounds maintenance businesses, growing and exiting the company. This gives him a client and contractor perspective. He also designs and delivers training for everyone from boards and senior leaders to supervisors and frontline operatives.

Deborah has led major programmes across customer services, compliance, audit and assurance, contract management, risk management and digital transformation. Her work has delivered sustainable improvements in organisational performance, accountability and control.  Recognised for her collaborative and pragmatic approach, Deborah is highly experienced in leading complex organisational change and service transformation. She works closely with Boards and Executive teams to reduce risk, drive efficiency and build confidence in organisational governance and delivery. Deborah holds an MSc in Surveying (Real Estate) from the University of Reading.

Fiona has led complex change and organisation development programmes, including insourcing housing providers, TUPE transfers and restructures. She focuses on ensuring that the voice of the customer is influential in every change programme she has led. Fiona has partnered with organisations to deliver end to end sustainable service transformation and has led high profile and complex workforce development and redesign, including delivery of new operating models and organisation design that have both improved service outcomes and returned cost savings. 

Fiona has a deep interest in human capital which is reflected in her coaching and organisational development practice. She is a trusted coach and mentor, holding an MA from Oxford Brookes University. As a coach Fiona specialises in working with leaders in isolated roles and people who are at a crossroads in their working life.

Combines executive-level strategic thinking with consulting-grade analytical rigour and interim-style delivery pace. Adept at entering ambiguous environments, rapidly identifying the underlying dynamics at play, and designing solutions that address structural, cultural,
process, policy, capability and technology factors in a coherent and actionable way.

Most recently, he spent eight years with the YMCA as Executive Director of Operations, with responsibility for supported housing, repairs and maintenance, asset management, development, and building safety.

Steve is a values-driven leader who is passionate about placing customers at the centre of service delivery and building high-performing teams.

He has led strategic reviews, building safety compliance audits, development projects, redesigned operating models, and delivered performance turnaround and recovery programmes.

His areas of focus include consumer standards, compliance, board development, risk management and customer insight. Steve has a passion for supported housing having led organisations to be Ofsted ready in order to safely support vulnerable young people.

Steve holds a Postgraduate Diploma in Management and Leadership, alongside qualifications in building, housing, and environmental health. He is also a member of the Development and Sustainability Committee at Saffron Housing Trust.