Integra Housing Consultancy

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Our People

Exceptional consultants, shared values and outstanding results

Integra brings together outstanding housing professionals who combine deep sector expertise, high standards, innovation and years of experience with the values that define our consultancy.

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Meet Our Expert Team

Our people are dedicated professionals who work collaboratively to deliver trusted advice, practical solutions and excellent client support.

Mike Squires

Associate Consultant

Mike is a highly experienced repairs and maintenance consultant and interim leader with more than 20 years of success across construction, social housing, and property services. He is typically engaged by organisations that need…

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Chris Wood

Associate Consultant

Chris Wood has over 20 years’ experience as a senior social housing leader with extensive experience in repairs, property services, transformation, and turnaround across housing associations, local authorities, ALMOs, and contractors…

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Peter Hall

Associate Consultant

Peter is a CIH and RICS professionally qualified interim, non-executive director, and consultant with an extensive track record from 30 years of working across the housing sector of improving operational performance.
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Brian Burton

Associate Consultant

Brian is a property services specialist with over 30 years’ experience supporting local authorities, housing associations and contractors. Having worked on both the client and contractor side of the sector, he brings a rare dual perspective…

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Keith Erridge

Associate Consultant

Keith has dedicated over 25 years to delivering and transforming operational services in the social housing sector, building a track record of improving performance, customer outcomes…

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David Lister

Associate Consultant

David Lister is an experienced management consultant with over 25 years’ expertise in delivering transformation and change programmes across a range of sectors. For the past 10 years, he has specialised exclusively…
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David Gleeson

Associate Consultant

David, is a chartered surveyor with over 25 years of experience across the social housing sector, including asset management, regeneration, planned investment, compliance…

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Andy Cuthbert

Associate Consultant

Andy is a highly capable, proactive, resourceful, property services professional with a proven record of success in mobilising, motivating, leading and managing teams that meet and exceed expectations.
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Mark Burns

Associate Consultant

Mark has over 20 years’ experience as a senior housing leader and lead consultant, with an extensive track record in strategic housing, housing management, asset management, housing options…

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Chris Furlong

Managing Director

Managing Director of Integra Housing Consultancy. Chris is a highly experienced executive housing consultant with more than 25 years’ senior leadership experience across local authorities, housing associations and ALMOs. He has held Managing Director, Executive Director and Deputy Chief Executive roles, advising Boards, Chief Executives, Executive Teams and elected Members on service improvement, regulatory assurance, compliance, asset management, repairs and maintenance, and organisational transformation.
Chris has a strong track record of leading complex transformation and turnaround programmes, particularly across property services, DLOs, compliance, building safety, contract management and value for money.
Chris brings together strategic insight, independent challenge and practical operational experience and expertise to help social landlords improve performance and deliver better outcomes for customers.

What defines our consultants

Expertise with purpose, professionalism and impact

Our consultants combine sector expertise, strong values, and practical experience to deliver innovative, compliant, and impactful housing solutions that improve services and resident outcomes.

Best-in-sector expertise

Experienced consultants with senior-level knowledge across housing, compliance, governance, transformation, service improvement and customer-focused delivery.

Values-led professionalism

People who reflect Integra’s commitment to honesty, integrity, excellence and practical advice that clients can act on with confidence.

Innovation and fresh thinking

Consultants who combine years of experience with modern insight, helping organisations think differently and deliver better outcomes.

commitment

Professionals who understand the importance of safe homes, customer trust, regulatory expectations, value for money and sustainable improvement.

Get in Touch

Let’s Strengthen Your Housing Services Together

We help housing organisations improve compliance, governance, and performance through expert support, practical advice, and tailored regulatory solutions.

Email

enquiries@integraconsulting.org.uk
Telephone

07738 609625

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Mike Squires

  • Associate Consultant
Mike is a highly experienced repairs and maintenance consultant and interim leader with more than 20 years of success across construction, social housing, and property services. He is typically engaged by organisations that need to stabilise underperforming services, lead complex change, and deliver rapid, measurable improvements in operational performance.
Working across local authorities, housing associations, and direct labour organisations, he has built a strong track record of reducing backlogs, improving customer satisfaction, strengthening performance management, and embedding more efficient operating models.
His consultancy assignments have delivered significant cost savings, lower work in progress, improved productivity, and stronger leadership capability within frontline and management teams. Combining deep operational knowledge with a practical, hands-on style, he quickly identifies priorities, creates clear improvement plans, and works with leaders to turn strategy into sustained service improvement.
Mike combines operational credibility with a calm, decisive leadership style and a strong focus on outcomes for customers, colleagues, and organisations.

Chris wood

  • Associate Consultant
Chris has over 20 years’ experience as a senior social housing leader with extensive experience in repairs, property services, transformation, and turnaround across housing associations, local authorities, ALMOs, and contractors.
He specialises in improving customer experience, reducing repairs backlogs, mobilising services, and building high-performing teams that deliver practical, sustainable change.
Chris has led major improvement programmes covering repairs, voids, damp and mould, disrepair, compliance, and customer service, helping organisations redesign target operating models and improve customer service delivery through every part of the customer journey.
Known within the sector for his collaborative and hands-on approach, he brings very strong experience in consulting and interim leadership, service mobilisation, and driving measurable results in complex housing environments.
Chris completed his MBA at Bradford University School of Management.

Peter Hall

  • Associate Consultant
Peter is a CIH and RICS professionally qualified interim, non-executive director, and consultant with an extensive track record from 30 years of working across the housing sector of improving operational performance & customer satisfaction while also delivering positive regulatory outcomes and results.
He began his housing career working in customer service and progressed to being an MD for an LSVT and then Chief Operating Officer for a large Housing Association before embarking on a consultancy and interim career.
Peter has since established himself as a trusted strategic advisor, consultant and Interim Executive across all areas of service and governance, with a genuine passion for putting customer experience and satisfaction front and centre of strategy and service delivery. He also serves on the board of BCP Homes and is a former chair of Amber Housing – a specialist supported housing provider.

Brian Burton

  • Associate Consultant
Brian is a property services specialist with over 30 years’ experience supporting local authorities, housing associations and contractors. Having worked on both the client and contractor side of the sector, he brings a rare dual perspective on how to deliver high-performing services that balance customer satisfaction, value for money and commercial sustainability. As an associate consultant, he supports housing providers and local authorities to develop large, multi-disciplined teams and shape strategy.
Brian specialises in diagnosing complex operational situations and producing practical strategies for turnaround and continuous improvement. His work spans asset management plans and strategies, policy and procedure review and creation, repairs and voids, and the mobilisation and demobilisation of major contracts. He has a strong track record of insourcing services into wholly owned and in-house delivery models, designing robust operating structures, pricing models and KPIs, achieving 100% compliance across critical workstreams, and unlocking substantial savings while improving performance and resident satisfaction.
Across every project, Brian combines strategic thinking with genuine hands-on delivery, working with diverse, multi-disciplinary teams and delivering winning results. Brian has a strong commitment to upskilling in-house staff, and a focus on leaving organisations stronger, more compliant and better equipped to serve their residents long after his work is done.

Keith Erridge

  • Associate Consultant
Keith has dedicated over 25 years to delivering and transforming operational services in the social housing sector, building a track record of improving performance, customer outcomes, and commercial efficiency across both in-house and outsourced models.
His career includes 11 years as an Operational Director for a Tier One contractor, overseeing a large portfolio of responsive repairs, voids, and planned maintenance across London and the South of England. In this role, he led large-scale operational teams, managed substantial financial responsibilities, and consistently delivered service improvements while maintaining strong commercial performance.
Throughout his career, Keith has contributed to the development and implementation of innovative service delivery models. This includes serving as Director of a joint venture company established through a strategic partnership between a housing association and a private sector contractor. He also participated in a central government pilot programme evaluating outsourcing and management buyout models between the public and private sectors, subsequently leading a public sector management buyout within a joint venture environment.
In recent years, Keith has operated extensively within the interim leadership market, supporting local authorities and housing associations to transform both direct labour organisations and outsourced service arrangements. His work focuses on driving measurable improvements in operational performance, compliance, customer satisfaction, productivity, and value for money, often within highly challenging environments.

Against a backdrop of increasing regulatory scrutiny and rising expectations on social housing providers, he has developed a reputation for delivering sustainable change through a combination of operational expertise, commercial acumen, innovation, and strong stakeholder engagement. He has built significant experience in working directly with frontline delivery teams, senior leadership groups, and governing bodies to achieve lasting improvements in service quality, resident outcomes, and organisational performance.

David Lister

  • Associate Consultant
David Lister is an experienced management consultant with over 25 years’ expertise in delivering transformation and change programmes across a range of sectors. For the past 10 years, he has specialised exclusively in the social housing sector.
David Lister is an experienced management consultant with over 25 years’ expertise in delivering transformation and change programmes across a range of sectors. For the past 10 years, he has specialised exclusively in the social housing sector.
David has also supported organisations in responding to regulatory challenges, developing and delivering recovery plans following regulatory downgrades, with a particular focus on improving repairs and maintenance services.
Known for building trusted relationships and providing clear, effective leadership, David combines strategic thinking with practical delivery expertise. He helps organisations navigate complex change, improve performance and achieve sustainable outcomes that deliver lasting value for customers and stakeholders.

David Gleeson

  • Associate Consultant
David, is a chartered surveyor with over 25 years of experience across the social housing sector, including asset management, regeneration, planned investment, compliance, business planning, contract mobilisation and delivery.

Specialisms include management of a range of services including R&M, planned investment, consultancy services, contract mobilisation, developing of revised structures and restructuring of services to meet organisational needs.

David has managed investment programmes including whole block/house refurbishment programmes, infill development, regeneration, decarbonisation and development of business plans, all y his very strong technical knowledge.

Meaningful customer engagement is very important to him, ensuring that bespoke processes and involvement are enshrined in contracts, and he brings strong management skills to challenging environments.

Andy Cuthbert

  • Associate Consultant
Andy is a highly capable, proactive, resourceful, property services professional with a proven record of success in mobilising, motivating, leading and managing teams that meet and exceed expectations. He has a track record over 30 years of managing business and operational risk, delivering transformation and service improvement programmes, operational change initiatives, systems implementation and data analytics.
Starting at the current state, and working with colleagues to design a target operating model that meets the needs and resources of the organisation he has consistently delivered service improvements and cost savings for numerous clients.
Meaningful customer engagement is very important to him, ensuring that bespoke processes and involvement are enshrined in contracts, and he brings strong management skills to challenging environments.

Mark Burns

  • Associate Consultant
Mark has over 20 years’ experience as a senior housing leader and lead consultant, with an extensive track record in strategic housing, housing management, asset management, housing options, sheltered housing, and large-scale estate regeneration across local authorities and social landlords.
He specialises in developing forward-thinking housing strategies, modernising property and maintenance policies, and optimising service delivery to dramatically reduce costs and maximise customer satisfaction while keeping tenants at the heart of change.
Mark has led major, high-value transformation programmes in the housing sector, including saving a local authority landlord £73m in capital spend through smarter asset management and securing over £16m in funding for major housing renewal and heritage redevelopments. A recognised authority in systems thinking and lean methodologies, he has also successfully exported these skills to drive significant efficiencies across wider public sector environments, including saving £15m annually in health and social care integration. Known for his collaborative, empathetic, and hands-on approach, he brings deep expertise in managing complex stakeholder environments, driving service integration, whilst building new high-performing services and mentoring talent to Chief Executive level. Mark is a Full Member of the Chartered Institute of Housing (CIH) and a co-author of a published book on team resilience.